Shipping & Delivery

We will ship merchandise within 2 business days of having received completed and cleared payment. Shipping is free on purchases of $75 or more. All purchases shipped domestically will be sent via USPS Priority Mail. Shipping for orders less than $75.00 is $10 for up to three items, and $3.00 for each additional item. Express mail is also available for $19.99 per item. Any shipments with an international destination will be charged according to our costs. Please contact us for more information and shipping costs prior to ordering, including the SKU of the item(s) you wish to purchase and your destination address: sales(at)hwga.com or 503-244-6910.
Please email or call us prior to ordering if you have any questions about items you are considering.

Condition Ratings

All items are pre-owned and are sold as-is. We inspect each item thoroughly for imperfections prior to listing them online and will spell out the condition of each item in the description. We may use the following abbreviations to clarify condition:
• NWT (new with tags) New tags still attached, never used or worn.
• NWOT (new without tags) Excellent condition, no obvious wear or signs that the item has ever been worn. (bottoms of shoes unsoiled, etc. but tags have been removed.)
• NWB (new with box)
• NWOB (new without box)
• VIN (vintage) Vintage items are special to us, but may have greater wear than we would normally accept in a consigned item. Because of their unique nature, we believe those imperfections are part of their beauty. Any imperfections will be divulged in our description of the item.
• VG (very good condition) Item has been used or worn, showing normal signs of wear, (some wear on soles of shoes, interiors of handbags, loss of sizing in fabrics from laundering)
• GD (good) Good condition, no large imperfections, but handbags may have small scuffs or scratches from use, possibly minor snags on knitwear, although we attempt to correct any flaws prior to listing.

Refunds/Cancellations

Our goal is your complete satisfaction. We want you to shop with confidence and the assurance that we value our customers. A pre-paid return label will be included with each order. There is no charge to you to return merchandise that does not meet your expectations so long as it is sent back within 5 days of receipt, and in the same condition as when we shipped it to you. If you will be delayed returning the item for any reason, please contact us. We reserve the right to issue credit only after that time or to refuse the return if you have not contacted us. The Return Authorization tag must remain on the returned item in order for us to issue you a refund. If the tag has been removed, we will issue you a credit against future purchases. Customers who repeatedly return purchased items may be charged a restocking fee of 15% at our discretion.

Privacy Policy

Your privacy and the security of your personal information are extremely important to us. We will not sell or rent your information to any other party for any reason. Your personal information will only be used by Here We Go Again to conduct our business with you. You may receive occasional email updates about new merchandise, special offers and discounts. You may opt out at any time should you no longer desire to receive our emails. The opt-out link is at the bottom of every email we send.

Security Policies

To protect your personal information, we will exercise reasonable precautions and follow established industry best practices to ensure your data are not inappropriately accessed, disclosed, lost, misused, altered or destroyed. No method of transmission over the Internet or electronic storage is guaranteed 100% secure, but we commit to following all PCI-DSS requirements and implement new industry accepted practices as they are developed.

We partner with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through credit card processing networks. The company adheres to strict industry standards for payment processing, including:

• 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry-leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Authenticity

We guarantee the authenticity of all our merchandise. We are adamantly opposed to selling any counterfeit, replica or knock-off merchandise. Our business is much too important to us to risk selling less-than-genuine products.

By placing your order with Here We Go Again on this site, you are agreeing to all our terms and conditions, policies, and procedures.

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